Responsibilities: Led a technical support team responsible for service support and optimizing payment solutions, ensuring seamless integration with multiple payment gateways and third-party providers. Supervised day-to-day operations of the payment processing platform, focusing on reliability, security, and compliance with international financial regulations. Managed the full project lifecycle, from requirement gathering and resource allocation to delivery and post-launch support, ensuring projects met deadlines and quality benchmarks. Conducted regular team meetings to review progress, identify blockers, and implement corrective actions to maintain high team performance. Collaborated with stakeholders, including clients, product managers, and technical teams, to align product offerings with business goals and client needs. Designed and executed training programs for team members to enhance their technical skills and knowledge of payment processing trends. Achievements: Successfully led the migration of the new payment platform to a more scalable and secure infrastructure, reducing downtime by 25% and improving transaction speeds by 30%. Improved team productivity by implementing Agile methodologies, leading to a 20% faster delivery rate for new features and updates. Ensured 100% compliance with international payment standards and regulations during audits, maintaining the company's reputation and trust with partners. Key Skills: Team Leadership & Mentoring Payment Gateway Integration & Management Agile Project Management (Scrum, Kanban) Financial Compliance (PCI DSS, AML) Risk Management in Payment Processing Client and Stakeholder Collaboration Experience with Bash console. Ability to perceive a large amount of information and find the right one. Experience with HelpDesk systems. Experience with Jira. Establishment and control of the execution of tickets. Knowledge of the REST interface. Experience with logs.

Responsibilities: Drove business growth by identifying and establishing partnerships with global payment service providers, merchants, and financial institutions. Conducted market research and competitive analysis to uncover new opportunities, optimize existing client portfolios, and develop tailored payment solutions. Negotiated contracts and commercial terms with clients and partners, ensuring mutually beneficial agreements that supported company revenue goals. Collaborated closely with internal teams, including sales, technical support, and compliance, to align product offerings with client needs and market demands. Created and presented compelling sales pitches, proposals, and demonstrations to potential clients, emphasizing the company's unique value proposition. Built and maintained strong, long-term relationships with key clients and stakeholders to drive customer loyalty and repeat business. Achievements: Expanded the company's client base by onboarding via social networks (LinkedIn, cold requests, Telegram bots) new merchants and partners. Played a critical role in enhancing the company’s reputation in the FinTech space by attending and presenting at industry online meetings. Key Skills: Strategic Business Development Client Relationship Management (CRM) Negotiation and Contract Management Market Research and Opportunity Analysis Sales and Revenue Growth Strategies Industry Networking and Partnership Building

As the Team Lead of the VIP Department at the online casino, my responsibilities encompassed orchestrating the delivery of exceptional service to our most esteemed clientele. This included overseeing a team of dedicated VIP support specialists, ensuring they are equipped with the necessary tools and knowledge to provide personalized assistance tailored to each VIP player's preferences and needs. My role involved strategizing and implementing initiatives to enhance VIP player engagement and satisfaction, such as organizing exclusive events, promotions, and personalized rewards programs. Additionally, I was tasked with analyzing VIP player feedback and behavior to identify areas for improvement in our services and platform. Collaboration with cross-functional teams, including Customer Support, Sales, and Product Development, is essential in my position to ensure seamless communication and alignment of efforts in meeting VIP player expectations. I was also responsible for managing escalations and resolving complex issues promptly and effectively, maintaining a high level of professionalism and discretion at all times. Furthermore, I continuously saught opportunities for innovation and improvement within the VIP department, whether through the integration of new technologies for enhanced player experiences or the implementation of best practices in VIP management. Overall, my goal as the Team Lead of the VIP Department was to cultivate strong relationships with our VIP players, driving loyalty and retention while consistently striving to elevate the standard of service excellence within the online casino environment. Resonsibilities: - Streamlining the work schedules of VIP managers. - Monitoring and assessing the effectiveness of VIP managers' performance. - Tracking and analyzing the profitability of VIP players. - Calculating and disbursing bonuses to VIP players, including cashback on their deposits. - Crafting and implementing promotional campaigns and gaming events. - Nurturing engagement and loyalty among VIP players through personalized customer service. - Elevating player conversion rates. - Maintaining gaming documentation for conducted campaigns. - Create the motivation list for the managers and involve their activities.

My job responsibilities connect with strong communication English skills, onboarding new customers (initial contact, creating an account, conducting training), troubleshoot, and resolve all clients' problems. In my point of view, I've achieved: 1.) Ability to introduce ideas or innovations to your company's progress. 2.) Blogging and influencing on social media. 3.) To be a hardworking person. 4.) To be an open-minded person for all offers. By the way, I always tracked and managed all open service issues and cases and be able to provide immediate updates on the situations. Summarizing the information above, I want to share tasks that I can solve: 1.) I can identify and solve the issue. 2.) I can manage irregular situations. 3.) To work with Special projects. 4.) To create popular publications, reports, or presentations.

Teaching English to Chinese students.

I have the same responsibilities as an English teacher in my previous job and I want to approve my language skills in other sphere.

My responsibilities there were teaching children in school and gave their a good knowledges.

English Faculty, Modern foreign languages

Industrial and civil building, Construction technican

Академия Belhard, Business Analysis

Upwork, English