Proactively reach out to cold leads and potential clients through various channels, including email, phone calls and social media (LinkedIn); conduct thorough research to identify and qualify potential leads based on predefined criteria; accurately input and maintain lead information in the CRM system, ensuring all interactions and communications with leads are documented and updated for seamless tracking and follow-up; arrange and coordinate calls between potential leads and sales managers to facilitate the sales process; regularly review performance metrics and adjust strategies to improve outreach effectiveness and lead conversion rates; manage a robust pipeline of prospects, ensuring consistent follow-up and nurturing to move leads through the sales funnel.

Provide comprehensive support to users, resolving issues, and ensuring a positive user experience; offer detailed consultations on platform functionalities, helping users navigate and utilize the app effectively. Verify user documents using SumSub (identity verification service) to ensure compliance with regulatory requirements and maintain platform security; handle sensitive information with utmost confidentiality and integrity. Manage and resolve support tasks using Jira, ensuring timely and efficient handling of user requests and issues; utilize Confluence for documentation, knowledge sharing, and maintaining an updated repository of support procedures and FAQs. Stay informed about updates and changes to the platform, ensuring accurate and up-to-date information is provided to users; collect and analyze user feedback to identify common issues and areas for improvement; monitor and meet key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction ratings.

Conduct engaging and effective language lessons for children and adults of various English proficiency levels; Design and implement lesson plans tailored to different age groups and learning abilities, ensuring content is accessible and engaging; Utilize a variety of teaching methods, including interactive activities, multimedia resources, and practical exercises to enhance language acquisition and retention; Supervise and mentor children during language immersion camps, ensuring their safety, well-being, and engagement throughout the camp experience; Organize and lead educational and recreational activities that promote language practice in a fun and interactive setting.

Переводческий, Перевод и переводоведение

Музыкальная школа, Класс ударных