Developing, installing solutions base on Microsoft SQL Server database. Incidents investigation. Writing Ad hoc scripts Using next technologies in work: -SQL Server Reporting Services -SQL Server Replication -Windows PowerShell -Liquibase

• Communication with business to understand current problems or realize potential projects • Interaction with the technical team (analysts, developers, support and infrastructure engineers, security) to understanding capabilities and technologies • Interaction as part of the project team or working group with business and technical team at the same time • Solution architecture management (since inception, during implementation and after) on decision level • Creating TO BE architecture during feasibility phase. • Control implementation of architecture solution generated during the implementation phase • Technical consulting for analysts, project managers, QA, support engineers within their tasks • Searching for alternative, optimal solutions in terms of the current company technologies, restrictions on the cost of implementation and risks

• Coach and help develop team members(new teams were organized in Unit) • Maintain healthy group dynamics • Motivate and inspire team members • Assure that the team members have the necessary education and training to effectively participate on the team • Increase research part in the Unit activities • Act as arhitect in projects • Coordinate with internal and external customers • Data Mining activities Achievements for Company: Team is making researches in new technologies and have possibility to implement them in real life for business. Creating new technical experts in company, who will be main technical knowledge base and architectures for new projects. Personal Achievements: Team become to work like one big entity. Applied idea in company to create in home technical experts, who are leading out staff developers and start one project in this manner. Preparing presentation for business about Hadoop, its possibility and cost for company. Most well known project: • SMS ticketing mobile prototype • My Life Club (http://mylife.life.com.by/) • Mobile Self Care (https://play.google.com/store/apps/details?id=by.com.life.assistant4life) • Easy life (https://play.google.com/store/apps/details?id=by.com.life.easylife)

• Create R&D team from scratch. • Hire people in different knowledge sphere: Java, .NET, Oracle, MSSQL, PHP, Oracle Forms, Android • Organize the development process, design standards, techniques and tools to support task performance(SVN, Jenkins, Dbmaintain) • Develop a strategy the team will use to reach its goal • Implementation flow system TrackStudio in company(http://www.trackstudio.ru/) • Facilitate problem solving and collaboration • Work with supervisor and other team leads to manage and prioritize ongoing projects • Coach and help develop team members • Create in home technical experts Achievements for Company: Company get from scratch a team, which become professional and can deal with any request and help in any hard project (such as billing migration, new web portal, android applications). Personal Achievements: A new strong team of developers was hired. New developing processes in the company were created. Implemented task-tracking system. Developed R&D policy in the company. Most well known project: SMS-ticketing(http://life.com.by/private/services/sms-ticketing/ )

• Provide the team with a vision of work • Manage stuff to help company to achieve excellent results and provide qualified service in company. • Coordinate with internal and external customers • Manage and participate in local projects: Service Guard configuration, Storage migrate, Network equipment migrate, CCH, RSHD parallelization. • Escalate issues which cannot be resolved by the team

• Configure/Manage/Administration offline billing applications (CX, CMS, IXRecharge and etc. ). Local technical support,maintenance, some developments. • Configure/Manage/Administration online SDPx billing applications. Perform reconfiguration and parallelization. • Create PN and communicate with vendor in case of serious problems. • Operations and support activities. Daily problems investigation. Solutions and improvements. • Prepare and pass SOX audit Achievements for Company: Stability of system increased, serious problems were solving quick and qualified. Revenue increase Personal Achievements: Made password management procedures in DB for IXRecharge, which will help company to pass SOX audit. Automatize scratch cards assignments for dealers with help of WEB interface. Most of works in company deal with billing stared to get action plans and appeared planning period for changes any.

Manage programs: • Catalogues – catalog information of cellular operator. • Resource inventory and Stock Management – management of operator devices and resources, assign resources to dealers. • Provisioning – create pre-activated sets for cellular operator • Voucher Management System – create scratch cards and their management. • CRM – native FORIS Customer relationship management. Brand-new installation in India. Achievements for Company: Belorussian installation of “FORIS” became first full support installation in the world (physical + business customers). Company started to get first money from this installation. Personal Achievements: There were no big complains for managed systems. Availability 99,99%. There were made a lot of personal develops for billing system, which are working even now. Business trips: December 2006 - Ukraine - setting up billing system for UMTS December 2008 - Moscow - setting up test environment December 2009 – India, Chennai – setting up billing system for Shayam Telecom. Teaching local stuff for basis work in OSS BSS “FORIS”

МСФ, инженер системотехник

тренинг-студия Евгения Галая, Управление конфликтами. Техники невербальной коммуникации. Осовы фасилитации