Respond promptly and professionally to customer inquiries, concerns, and complaints via phone, email, and chat, ensuring that all issues were resolved in a timely and satisfactory manner. Act as a liaison between customers and the company, providing accurate information about services, pricing, and logistics, and working closely with colleagues in operations and logistics to ensure seamless service delivery. Document all customer interactions in the company's customer relationship management (CRM) system, maintaining accurate and up-to-date records of all communications and ensuring that all required information was captured and shared with the appropriate team members. Assist with scheduling and coordinating moving projects, working closely with clients to ensure that all details were finalized and all necessary preparations were made in advance of the move. Stay up-to-date on company policies, procedures, and service offerings, proactively seeking out information and training to improve knowledge and skills, and sharing insights and best practices with colleagues to enhance overall performance and customer satisfaction. Assist with other tasks and projects as assigned, working collaboratively with colleagues across the company to support the achievement of organizational goals and objectives.

.In my role as a sales professional at Wise IT Solutions, I proactively engaged potential customers while nurturing relationships with existing clients. Alongside sales responsibilities, I actively contributed to optimizing the company's technological infrastructure. I successfully set up and optimized printers, cashiers, and computer systems, ensuring their seamless and efficient operation. Additionally, I handled landline communications, troubleshooting any issues and implementing effective solutions to facilitate smooth internal and client communication. To drive sales objectives, I devised targets, developed performance plans, and upheld standards for the sales team. I strategically planned sales approaches, identified prospective clients who could benefit from our products, and closely monitored target achievement to ensure the successful execution of our sales strategy. I also took charge of negotiating terms and contracts with clients, meticulously documenting all sales-related activities. Reporting directly to the executive board, I provided insightful updates on sales performance and the effectiveness of our strategies. Throughout my responsibilities, I maintained a strong focus on both acquiring and retaining clients. I demonstrated exceptional planning skills and successfully executed sales strategies while optimizing technological infrastructure. Moreover, my effective communication skills allowed me to engage with clients, colleagues, and executive stakeholders. Overall, my role encompassed a comprehensive range of responsibilities, emphasizing client acquisition and retention, strategic sales planning, technological optimization, and effective communication with clients and the executive board.

As a sales manager and later a deputy at CM "Montage Build-automating Service Company," I held a key role in managing and developing the company's sales team. My responsibilities encompassed various aspects, including: Recruiting, selecting, orienting, and training sales employees to ensure a skilled and capable team capable of achieving sales goals. Fostering a safe, secure, and compliant work environment for all staff members, prioritizing a culture of safety within the company. Identifying and nurturing personal growth opportunities for employees, supporting their skill development and career advancement within the organization. Effectively communicating job expectations to the team, including sales goals, performance metrics, and other relevant targets. Strategizing and implementing sales strategies to meet company objectives, such as identifying target markets, devising pricing and sales tactics, and coordinating sales efforts across the team. Monitoring and evaluating sales performance, appraising job results, and taking corrective action as necessary to ensure the team consistently met or exceeded sales goals. In addition to these core responsibilities, I also undertook several additional tasks, including: Compiling and delegating daily lead lists to sales team associates. Maintaining an organized and accessible filing system for sales and administrative professionals. Handling various administrative duties for the sales department, including scheduling client conferences and meetings. Providing assistance to management team members and executives as required. Performing accurate data entry tasks related to metrics, sales figures, and other essential data. Facilitating timely processing of sales, including order creation and fulfillment. Managing expedited requests, rush orders, and modifications to sales orders and shipping information. Overall, my role required effective management and development of the sales team, strategic sales planning, and consistent execution to drive revenue growth. Additionally, I successfully managed administrative responsibilities and provided support to the management team, contributing to the overall success of CM "Montage Build-automating Service Company."

education, Manager of culture