- I provide first line support to customers for desktops, laptops, tablets, mobile phones, printers/scanners, network, and peripherals, handling advanced troubleshooting, diagnostics, and escalation when necessary. - I set up and configure new computers, laptops, peripherals including image deployment and application deployment in line with customer requirements. - I document tickets adhering to organisational SLAs to meet business requirements. - I manage Active Directory handling group policies, user provisioning, security compliance. - I manage and track the inventory of hardware and software assets to ensure accurate records and optimal resource utilisation. - I complete maintenance checks including hardware, software, cables, server room checks, virus checks and compliance checks. - I escalate complex issues to senior IT staff and follow up to ensure resolution.