My responsibilities in the role of a Quality Talent Acquisition Specialist included: - Conducting regular quality assessments of resume screening and interviews performed by junior specialists to ensure compliance with company standards. - Giving guidance and organizing training sessions for talent acquisition team members to improve the quality of the hiring process. - Performing Referral Bonuses Admin responsibilities such as submitting bonuses to referrers for recommending candidates within the employee referral program and keeping track of all bonus payments. As a Recruiter I performed the following tasks: - Sourced candidates using various channels such as job boards applications, LinkedIn, and employee referrals. - Screened resumes and interviewed candidates to identify the best fit for open positions. - Coordinated recruitment process for candidates organizing further rounds with technical interviewers and hiring managers. - Collaborated with onboarding teams on the provision of employment offers and timely onboarding of successful candidates.

- Was involved in machine learning projects and annotated documents (finance domain) in 10+ languages. - Performed validation of the documents annotated by other agents.

I was working in the customer service department ensuring our company delivered the highest standards of support to our clients: 99% positive customer feedback rating on eBay and 4.9 stars (out of 5) customer feedback rating on Amazon. - Handled customer queries and complaints via phone and email. - Provided clients with accurate and valid information to address inquiries regarding the company's products and services. - Assisted in sales by helping customers to make a decision about a product to buy. - Created and amended customer accounts (CRM), assisted with order placement and cancellation. - Followed up on customer requests to ensure the appropriate actions were taken. - Handled complaints providing solutions and alternatives within the time limits. - Managed customer reviews and feedbacks converting negative reviews into positive ones thus increasing customer trust in our brand. - Dealt with courier companies to resolve problems with delivery so that customers could receive their orders in a timely manner.

As a secretary, I provided both clerical and administrative support to the company’s lawyers, either as part of a team or individually, contributing to the smooth running of the business: - Translated and edited documents, articles and business correspondence. - Arranged and serviced meetings, welcomed and assisted guests and foreign clients. - Handled telephone communication. - Made travel and accommodation arrangements for our clients and company staff. - Provided office supervision, managed office supplies and budgets. - Handled incoming and outgoing correspondence. - Held interviews (also in English), recruited and trained junior staff.

Faculty of Intercultural Communication, Translation and Interpreting, International Tourism