A dedicated Customer Support and Success Manager with over 5 years of experience in providing excellent customer support through active listening and problem-solving. With deep knowledge of how to best assist all types of clients in the most challenging situations, whether face to face, over the phone, or by e-mail.  While maintaining relationship with multitude of customers at the same time I've organized and created protocols for best product implementation and steadfast assistance both on B2B and B2C levels, ensuring 100% customer satisfaction.  Working close with the development teams, I've raised, triaged, processed and resolved hundreds of tickets on feature adaptation, incident management and overall product use. Looking over the full resolution of the actions, I've ensured that both immediate and, further, long term solutions were implemented to help the customer adaptation of the product and reduce the possible workload for the support team. Working close with finance departments of my employers I've managed to ensure an 98% net 30 cash collection on a monthly bassis over the span of 1,5 years. While managing over 100 B2B clients with MRR of up to 6k I've managed to raise the monthly expansion to over 8% оn a monthly basis and churn on below 2%.