PM Office 4 PMs + 2 BA Working in cooperation with the PdM to set out requirements, break them down, creating WBS and project plans, analyze and prioritize for the development team; Constantly improving knowledge in project management–related disciplines; Organize the work of the in-house team and solve current project issues; Monitor the deadlines and the quality of work; Account management; Financial planning; Delivery management

Responsible for the product execution and business goals Track all production processes through all disciplines (discovery, development, QA) Responsible for product backlog according to the business goals, vision and roadmap

Skills: - PMI (PMBoK) methodology, Agile transformation, Scrum, Kanban - Business analysis, discovery, requirements clarification - conducting trainings - strategy development Responsibilities: - RFX phase activities - PM Office activities (guides, training, internal process establishing and documenting, strategy development) - Projects management and integration full circle, mentoring, meeting facilitation etc. - Managing complex HW/SW projects for the range of clients across the globe with remote distributed teams Achievements: I analyzed and optimized approach to estimate and manage of technically difficult projects, developed the new way of working and templates for Change requests, Risks. Participated in strategic planning session, helped to organize SWOT + GAP analysis and Business model canvas development. 7 successfully started projects, 3 successfully completed projects (including embedded SW development for the fast Covid tester, high critical medical device), 4 projects still in progress

Skills: - Agile transformation, Scrum, Kanban, LeSS - Business analysis, discovery, requirements clarification - Internal processes analysis and improvements Responsibilities: - Managing the IoT project: - SCRUM framework with Kanban - Dev / QA / UI-UX / hardware teams + BA and designer - Backlog grooming, PBI prioritization, conducting demo, retro sessions - Investigation for bottlenecks and weaknesses in the whole company development process, optimization Achievements: I did a technical evaluation of a major IoT-related project, prepared a document with team organization review, engineering process review, thoughts and recommendations. Based on given recommendations, the team managed to halve the release time. Helped to create detailed personal development plans and conducted performance reviews for team members. I improved relationships in the team, turned the workgroup into a real project team in 3 months.

Responsibilities: - Meetings with client, requirements clarification, PBI creation and prioritization, establishing Product / Sprint goals, participation in the Spring planning and demo - Managing remote dev team - Activity and resources planning - Organizing and motivating a project team - Cost estimating and developing the budget, control over the budget state Achievements: I did part of business analysis for incoming project, started project as a lead developer, then gathered international remote team of developers and proceed working as PM. The main part of the project was successfully finished in time.

Projects: Implementation ITSM process for customers, based on ServiceNow PaaS platform. Clients - enterprise-level, Big logo / industry leaders. Responsibilities: Development of IT Service Management processes with ServiceNow. Meeting with customers and business unit owners, requirements gathering, classification and prioritization, design DB structure and data relationship. - Managing dev team for internal project (3 developers + tester), project planning and documentation (PMI framework), working with stakeholders, risk management; - Process Consulting; - Story estimation and implementation; - Meeting with customers and business unit owners, requirements gathering, classification and prioritization, design DB structure and data relationship; - Reporting

07/2019 – 09/2019 ServiceNow consultant, member of the GuideVision Support team, responsible for investigation / fixing customer issues for internal and external customers. Technologies and Tools: ServiceNow, REST integration. 01/2019 – 07/2019 Project manager. Implementation CMDB and Service mapping for the market-leading consulting company (BCG). Managing project initiating stage, requirements gathering and analysis, project planing. Risk management, stakeholders management, budget estimation and control, meeting with technical and business owners of the services. Calculate the level of customization for Inc / Problem / Change management modules, evaluation of Now platform upgrading risks. Technologies and Tools: PMI management approach, ServiceNow, CMDB, Discovery, Service mapping. 11/2017 – 12/2018 ServiceNow consultant. SN application (Portal + backend) development for biomaterial usage regulation. The Customer is a governmental institution responsible for regulating the utilization of human biological samples. As a ServiceNow Consultant was responsible for developing a new application (mainly backend part), participation in application designing, requirements gathering and discussion, creating a database schemas, dataflows maps. Technologies and Tools: ServiceNow, Service Portal, MS Visio, SAP Power Designer, SCRUM. 10/2017 – 11/2017 As a ServiceNow Consultant was responsible for developing a new application from the scratch for the customer (Czech farmaceutical concern), participating in application designing. Design of the database, tables, relationships. Configuration and development of the workflows and application user interfaces (UIs) as well as customize ServiceNow platform. Technologies and Tools: ServiceNow, SCRUM.

Freelance for USA, as ServiceNow Consultant Project: ITSM process implementation for BerkshireBank (USA). Responsibilities: Discussing customer requirements Story estimation and implementation Design DB and data model of solution implementation Testing and deployment

Project: IBM Spectrum Protect (Tivoli Storage Manager) Test team. Responsibilities: Testing of HSM (Hierarchical Storage Management) Server and Client, Backup and Archive client, under unix-like platforms: AIX, Linux x86, Linux PPC, Linux S390. Testing of cluster file system IBM GPFS. Deploy and support of testing / development environments - Linux (mainly RHEL and SLES), AIX. Support Cloud virtualization infrastructure - VMWare, Linux KVM, Proxmox cluster, Ceph. Skills: Deep knowledge of IBM HSM / BA server and client for Unix, Operation Systems - Linux x86 / PPC / S390 (RHEL, SLES), AIX; cluster file systems (GPFS, Ceph). Virtualization technologies - VMWare, Linux KVM / LXC, RHEV. Languages - Perl, shell scripting.

Responsibilities: Participating in implementation of Tivoli Netcool/OMNIbus, Tivoli Network Manager / Tivoli Monitoring and Reporting for a Telco customer. Implementation of Netcool ObjectServer, WebGUI (TIP), Probes, Gateways. Data flow between ITNO and ITM / SCCD. Building topology and network maps. Configuring discovery and polling policies for various types of devices (Cisco switches and routers, Huawei DSLAM, Alcatel switches etc). Presale and pre-production activity for platform IBM Tivoli Netcool and IBM SmartCloud Control Desk software (IBM Tivoli Netcool/Omnibus, IBM Tivoli Monitoring, EIF probe, IBM Tivoli Network Manager, IBM SmartCloud Control Desk), deployment of test environment, providing presentations , consulting and support the customer

Project: Implementation and tailoring HP Service Manager and uCMDB software for internal and external projects. Internal project – lead IT company with > 8000 employees, up to 300-400 service requests per day. Customers are large Telecom and Financial companies in Belarus and Russia. Responsibilities: Implementation HP soware, discussing additional requirements with the customer, tailoring soware for customer needs in compliance with ITIL approach, integration with Active Directory, monitoring systems etc. Writing manuals for customers and helpdesk staff, providing presentations, training courses. Skills: HP Service Manager, Asset Manager, uCMDB, JavaScript, RAD, ITIL/ITSM, ISO 20000, Agile, SCRUM, DevOps

Project: Implementation ITSM processes and products Responsibilities: Implementation processes and soware ITSM, building process-oriented approach at Service Dep. Design and implementing of ITIL processes – Incident and Request management, Problem management, Configuration management, Change management, CMDB, SLM Implementation and tailoring HP Service Desk, integration with AD, monitoring software, Operation Support System software (Ubiqube SmartSOC). Implementation monitoring and SOC soware- Ubiqube SmartSOC / MSActivator, IPSWITCH WhatsUp, Nagios, SEC (Simple Event Correlator). Monitoring of network equipment (Cisco Systems, Juniper), virtual infrastructure (VMWare, Xen, MS Hyper-V) Participating in preparing for vendor's security audits (HP and Cisco Systems). Skills: HP Service Desk / Service Center, OTRS, AD, IPSwitch WhatsUp, Ubiqube SmartSOC / MSActivator, Nagios, Cisco equipment and IOS, CVS soware, virtualization technologies (VMWare, MS Hyper-V, Xen), NAS (iSCSI and NFS), OS Windows family, Linux (CentOS, Ubuntu), FreeBSD, HP servers

Leading a team of 5 system administrators and IT engineers. Financial planning, reporting, translating business needs into software solutions, IT management. Participating in designing corporate website, implementation, administration web site, mail system, AD, local and remote IT infrastructure, information security.

Master of Science

ServiceNow

ServiceNow

VMWare

Cisco Systems

Axelos

Axelos

VMWare