The enterprise IT infrastructure support (Bitrix24, 1C, network, backups, etc.). Support existing and develop new websites (manual layout, WordPress). Consulting and supporting users.

Technical support for the company's software (core banking system) which include user and system support, contact with developers, testing, installation and rollback of updates.

Technical support for company's and partners' products such as Canoe, VBA32, KTS SAZ, Goleta, Bytis Firewall, Zabbix etc.. Maintenance of customer computer systems. Working with databases, analyzing logs. Customer support by phone and online through a ticket system, if necessary, remote connection or visit.

Technical support of the second and third levels of users of some of Matrix42's products (Unified Endpoint Management - Empirum, Silverback, EgoSecure Data Protection, Enterprise Service Management) with a focus on Empirum. (Empirum allows to automate many tasks facing a system administrator: remote installation of the operating system and software; automatic system and software updates; hardware and software inventory with support for various operating systems (Windows, Linux, Mac OS); control over the use of software; backup and complete deletion of data from the computer at the end of its use). Support of system administrators and heads of IT departments in using Empirum. Solving problems with the enterprise systems or the product. Local and cloud versions based on virtual machines or container systems (using Windows Admin Center, New Relic, Azure Storage Explorer). Monitoring, restoring performance and updating both cloud systems as a whole and some individual services. Sometimes receiving calls, requests via e-mail or support console from premium, cloud or non-European customers during shifts.

Supporting of the IT Infrastructure of the enterprise. Users registration and support (VPN, MS Acount, Jira Software, Confluence, email etc). Providing technical support for both hardware and software issues the users encounter. Responding to and resolving help desk requests. Supporting Windows, MacOS and Linux-based operation systems at users laptops and desktops. Managing servers and networking equipment including installing, maintaining, upgrading and migrating MS Windows and Linux based servers. MikroTik Routers, UniFi Access points, D-Link Smart Managed Switches, Access control system etc. Upgrading systems and processes as required for enhanced functionality and security issue resolution. Installing and testing computer-related equipment. Repairing and recovering from hardware or software failures. Troubleshooting. System performance tuning. Providing security policies compliance (Azure AD, Intune, JAMF). Procurement of IT equipment. Asset Management.

Network, servers (MS Server 2003, 2008, 2012, Ubuntu Server 16.04 LTS), NAS (Synology) and workstations (Win XP, 7, 8.1, 10), software, equipment and users support. Diagnostics and repair of equipment, troubleshooting network. Systems configuration. DNS, DHCP, virtualisation (Hyper-V, VirtualBox). AD, GP. Network security (Kerio, Wireshark, etc.); data backup (KLS Backup, SmartSync Pro, Veeam, Altaro VM Backup). Registration of users. Modernization, repair and replacement of equipment, purchase of consumables. Video surveillance and access control systems' support. Support for the functioning of web sites and databases (MS SQL Server, MariaDB). Development of a hosting system: VPS, Linux, NGINX, HTTPD/APACHE, MARIADB. Monitoring of the RAM, CPU and disk space usage. DNS, SSL/TLS, SSH. Systems monitoring, updates, backups, troubleshooting, etc. CMS, billing and CRM platforms.

Network, servers and workstations, software and equipment support. User counseling; control over the use of network resources. Diagnostics and repair of equipment, troubleshooting network. Installation on servers and workstations software, system configuration. Network security; backup data. Registration of users. Detection of user and software errors, system recovery. Modernization, repair and replacement of equipment, purchase of consumables. Support the functioning of web sites and databases. Technical support and moderation of webinars.

IT Infrastructure Support of the enterprise: Preparation of workstations, providing and replacement of equipment. Solving problems with hardware and software escalated by the first level of support.

Maintenance of the existing computer network (hardware and software), development, installation and setup of new networks in remote units of the organization. Telephony (wired and mobile). Web site support, search engine optimization and promotion. User support. Update existing and purchase new software. Repair existing and purchase new computer equipment. Video surveillance and access control systems' support. Developing an organization's policy in the field of information security and in general in the IT field.

Processing of computer equipment (disassembly, sorting, etc.). Receiving of incoming equipment (determined characteristics, condition, etc. with the purpose of making further decisions on processing or resale). Received hands on experience with a wide range of computer equipment of various types and brands (servers, personal computers, thin clients, networking routers, switches, firewalls etc.).

Diagnostic and repair personal computers, laptops, servers, power supplies, monitors, parts replacing, printers fixing, malware removal etc., network equipment configuration, network installation, e-mail systems administration, recovering and troubleshooting. Corporative and private clients, warranty calls. Experience in hardware diagnostic, repairing and testing (personal computers, laptops, servers, power supplies, monitors, parts replacing, printers fixing, network equipment configuration, network installation, e-mail systems administration, recovering and troubleshooting. Experience working in the international environment.

Support in different IT projects. Administrating Windows Server 2012, MS Dynamic CRM 2011, 2015, SQL Server 2008. Installation, update and upgrade to newer versions. Conversion of the database from MS Dynamic CRM 4.0 to MS Dynamic CRM 2015. Remote, AWS. Got working experience with Windows Server 2012, MS Dynamic CRM 2011, 2015, SQL Server 2008.

Testing and repairing hardware on the site. Offsite calls in general were in computer support field (diagnostic and repair personal computers, laptops, power supplies, monitors, hard drives replacing, printers fixing, malware removal etc.), some in the network equipment configuration, e-mail systems administration, recovering and troubleshooting. Experience in hardware diagnostic, repairing and testing (personal computers, laptops, power supplies, monitors, hard drives replacing, printers fixing etc.), network equipment configuration, e-mail systems administration, recovering and troubleshooting.

Administrated domains Win Server 2000, 2003, working groups, personal computers and servers (including terminal servers and thin client terminals); provided local security administration (Registration of users, maintenance of user accounts and access rights, manage access rights to data); prepared decisions on the possibility of using by the staff new programs and equipment; performed researches into new versions of software, installed and maintained software applications, performed software distribution updates, testing, support, adjustment and troubleshooting; provided maintenance and minor repair of computers and other office equipment (including computer network and printers), etc. Windows and Linux systems, Internet access, e-mail systems, backup, firewalls and antivirus software, websites development and search engines optimization; trained and consulted users; purchased equipment; maintained inventory information on computers and other electronic office hardware. Experience in systems administration, hardware maintenance and repair, organization of work, training and consulting of users, websites development and search engines optimization.

Administrated working groups, personal computers and servers; developed programs; developed databases for business applications; prepared decisions on the possibility of using by the staff new programs and equipment; performed researches into new versions of software, installed and maintained software applications, performed software distribution updates, testing, support, adjustment and troubleshooting; provided maintenance and minor repair of computers and other office equipment (including computer network and printers), etc.; trained and consulted users; purchased equipment. Experience in systems administration, programming, hardware maintenance and repair, organization of work, training and consulting users.

Supported website and e-mail, prepared decisions on the possibility of using by the staff new programs and equipment; performed researches into new versions of software, installed and maintained software applications, performed software distribution updates, testing, support, adjustment and troubleshooting; provided maintenance and minor repair of computers and other office equipment (including computer network and printers), etc.; trained and consulted users. Experience in creating and developing of websites, making presentations; maintenance and minor repair of computer equipment; organization of work, training and consulting users.

Taught computer science and programming courses for regular and advanced in computer science classes. Experience in the teaching computer science and programming courses; maintenance of computer equipment; training and consulting students.

Taught a course of applied computer science. Was curator of a group. Experience in teaching a course of applied computer science; maintenance and minor repair of computer equipment; training and consulting students.

Computer Technology, Network Administration and Security

Physics, Physicist. Professor of physics and computer science.

SoSafe GmbH, Cyber security

Matrix42 AG, Frankfurt, UEM Empirum - Administration Training

Kaseya Limited, RapidFire Tools training

Certificate of Achievement, 2018 GDPR

Certificate of Achievement, 2018 Mobile Device Security

ASA College, NY, USA, Computer Technology

ZONI Language centers, NY, USA, English language

goFLUENT Inc., CEFR C1

Training program, HIPAA for Business Associates

ZONI Language Centers, Advanced Proficiency Level