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Был более двух недель назад

Мужчина, 42 года, родился 21 декабря 1983

Минск, м. Немига, готов к переезду, готов к командировкам

Супервайзер/менеджер в HoReCa.

2 000 $ на руки

Специализации:
  • Супервайзер

Тип занятости: полная занятость, частичная занятость, проектная работа/разовое задание

Опыт работы 9 лет 5 месяцев

Январь 2014Май 2016
2 года 5 месяцев
Carnival Cruise Lines 5* (USA)

США, carnival.com

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Assistant Bar Manager
- Checking that the all bars and steward areas are always clean, complete and ready for work - Always maintaining professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities - Handling of guest complains - Interacting with every passenger, observing and identifying passengers' preferences and adjusting service accordingly, anticipating passengers' needs, and engaging in conversation while showing genuine interest at all times - Always responding promptly to resolve passenger requests and concerns, following up with passengers as appropriate and escalating/reporting to the Bar Manager as necessary - Demonstrating commitment to the Company’s values, beliefs, goals, and initiatives - Acting as a Company representative and always portraying a positive image of Carnival Cruises to all passengers, officers, and crew - Consistently upholding Core Values and the CCL philosophy - Promoting a harassment-free environment at all times - Arranging VIP service
Январь 2012Ноябрь 2013
1 год 11 месяцев
Carnival Cruise Lines 5* (USA)

США, carnival.com

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Bar Supervisor
- Working with the bartender to ensure the assigned bar location is always set up correctly and open for business according to bar opening hours - Assisting in properly setting up assigned bar location including counter-top, back-bar displays, marketing collateral, onboard menus, etc - Alerting the bartender if any prepared beverage is not visually appealing and in line with CCL standards detailed in the Rolodex - Always keeping work environment and equipment in safe operating order and perform all job duties in compliance with stated safety policies - Creating an atmosphere, which encourages guests to use the bar to a maximum - Promoting special offers and events - Communicating with the guest regarding the quality of food and service - Stocking of the bar from the cellar to ensure that the full range of products is on offer - Maintaining and inventory china, glass and silver used in all areas
Сентябрь 2010Декабрь 2011
1 год 4 месяца
Carnival Cruise Lines 5* (USA)

США, carnival.com

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Bar Tender
- Preparing and mixing drinks, cocktails - Serving drinks within the terms of the liquor license - Providing excellent service at the bar and the restaurant - Creating an enjoyable environment for customers - Increasing revenue through sales volume - Completing daily inventory and preparing requisition for par stock, liquor, foods, etc.
Ноябрь 2009Июнь 2010
8 месяцев
Carnival Cruise Lines 5* (USA)

США, carnival.com

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Bar Waiter
- Setting up the bar including all liquors, mixers, ice, garnishes, glassware and supplies - Ensuring a clean, sanitized and well stocked bar - Preparing and decorating tables - Providing an immediate positive first impression to every passenger through a warm, welcoming individual greeting - Serving beverages to the guests in a friendly, courteous and timely manner - Cleaning up after costumers and cleaning the working area - Maintaining interior to the top condition - Silver service - Polishing glasses - Carrying out accurate stock counts
Сентябрь 2008Октябрь 2009
1 год 2 месяца
Hotel Ritz-Carlton 5* (UAE, Dubai)

ОАЭ, www.ritzcarlton.com/en/hotels/dubai/difc

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Bar Tender
- Preparing and serving cocktails, wines, beer and other drinks - Serving customers in a friendly and helpful manner - Giving quality, attentive service to the customers - Handling of cash and use of the cash register to provide accurate bill readings - Tracking for bill settlement
Май 2007Август 2008
1 год 4 месяца
ОАО "Лидское пиво"

Беларусь, lidskoe.by/

Продукты питания... Показать еще

Sales Manager
- Collection and preparation of product applications - Controlling shipments and delivery - Searching for and attracting new customers - Actively increasing sales - Merchandising - Drafting waybill
Сентябрь 2004Март 2005
7 месяцев
Penrith food factory

Великобритания

Продукты питания... Показать еще

An assistant of the storekeeper
Packing and loading food stuff.

Навыки

Уровни владения навыками
• Certificate of Completion for the course in quality beverage service
• Certificate of Completion “Carnival Cruises The Consummate Host”
• Certificate of Completion “Basic food safety – bar”
• Certificate of Completion “Norovirus”
• Certificate of Proficiency in Designated Security Duties
• “Basic safety, fire fighting, first aid” certificate
• “Training for personnel serving on passenger ships other then RO-RO passenger ships (V/3)” certifi
• Crowd management course
• Manual Handling Certificate
• Intensive courses of bartender, hospitality training, time management, various psychological cours
• Knowledge of all quality service’s standarts
• International Driving License (A,B,C,E)
• Knowledge of all service standards, cash discipline, sanitary rules and norms
• Customer orientation
• Knowledge and understanding of the methods of motivation and retention
• Conflict and complain handling
• Excellent organizational and administrative skills
• Attentive to details, ability to multitask
• Gold time management skills
• Analytical, negotiation and sales skills
• Resistance to stress and positive thinking
• Presentable appearance and diplomacy
• Discipline and decency
• Desire to develop and grow in hospitality industry

Опыт вождения

Имеется собственный автомобиль

Права категории A, B, C, E, BE, CE

Обо мне

I have been working in the sales industry for over 9 years. During this time I have managed to see the hospitality industry from a different prospective due to my past and current employment. I have learnt a lot about what it takes to communicate with the customers to the highest standards and pride myself in this knowledge. Furthermore, I am very friendly and patient with the customers and can build a rapport and trust with them. I am an extremely quick learner in a new environment and enjoy all new challenges. Moreover, my friendly personality allows me to get along with people from different cultures, ages and ethnic backgrounds. My work ethic is always high and I expect a lot of myself, which often means that I receive more responsibility after any given time in a new job. Past employers consider me to be very reliable, trustworthy and conscientious. Proudly I would like to mention that all these years I have gained enough knowledge and experience to allow me to communicate with both customers and coworkers at all levels. When I’m given the opportunity to undertake a new challenging task I focus on the priorities and the needs of the management.

Высшее образование

2007
Высшее образование
Экономический факультет, Экономика и управление на предприятии (по отраслям)
2007
Высшее образование
Гуманитарный факультет, Психология

Знание языков

Русский — Родной

Английский — C1 — Продвинутый

Польский — B1 — Средний

Французский — A1 — Начальный

Гражданство, время в пути до работы

Гражданство: Беларусь

Разрешение на работу: Беларусь

Желательное время в пути до работы: Не имеет значения