In charge of strict monitoring of multiple networks and systems. Maintain uptime for all IT systems. Consistently monitor network errors, malware, and all issues pertaining to security. • Proactively monitor all production networks, applications and services. • Respond to & resolve alerts/alarms according to standard operating procedures. • Track all issues in a ticketing system. Escalate alerts/issues to appropriate Support team and work with Support team towards a timely resolution.

Providing resolutions on technical issue Support tasks in the Application Support team working with Microsoft Cloud technologies Solving and managing incidents and service requests according to defined SLA and KPI metrics

Providing with first level Support for the customers Building and maintaining strong, long-lasting customer relationships Ensure customer with different documentation (letters, technical documentation, invoices) Providing trainings, exhibitions for customers and etc. Acting as the first point of contact for company clients Dealing with client requests Setting up meetings

Organizing, planning and delivering lectures to the students Keeping the track of student's grade and general progress Classroom management, create a vibrant learning environment in the classrooms Plan, identify, determine and revise course content, curricula, methods of instruction and course material

Practical Psychology, Psychology. Teacher of English language

BSUIR, SQL Basics

BSUIR, Business Analysis

Udemy, Project Management Basics

BelHard, Тестирование ПО

T&T logistics

Epam systems, Help-desk