Develop strategy and present ideas to stakeholders. Defining product characteristics according to customer needs. Manages the development process. Acts as the primary point of contact between teams and stakeholders. Manage and prioritize product backlog items. Help the Scrum/Product development team achieve goals each sprint. Adjusting and improving each iteration of the product before release. Identify areas for improvement. Informing customers and stakeholders about the status of the product.

Develop strategy and present ideas to stakeholders. Defining product characteristics according to customer needs. Manages the development process. Acts as the primary point of contact between teams and stakeholders. Manage and prioritize product backlog items. Help the Scrum/Product development team achieve goals each sprint. Adjusting and improving each iteration of the product before release. Identify areas for improvement. Informing customers and stakeholders about the status of the product.

Providing status updates and reports to CEO for the assigned work Work with peer discipline leads in Development, QA, and Product Management Develop, create, modify, and execute test cases Manage priorities when assigned to multiple teams. Additionally assist QA Engineers in priority management Provide test results to management and customers that are clear and concise Direct management responsibilities for 4 QA engineers (recruiting, training, and mentoring) 1 including Medical ISO documentation and remote test team Assisting with manual testing where not yet covered by automatic testing Executing and writing black box tests in selenium using Java to exercise all aspects of the embedded systems Review and assist team members on creating and executing test plans and test cases Develops systems for measuring productivity; design and implement training plans; leads team to achieve productivity gains Leading a small engineering team in a multinational environment Writing tests in selenium using java to exercise Windows applications Conducting sprint ceremonies (Sprint planning, Daily stand up, weekly grooming session, Sprint review and sprint retrospective) POC between Avidacare and customers Release management Handling 3rd level support requests and assigning to developers Conducting weekly support tickets status call Helping dev team to understand the requirements Office Management

Writing standard defect reports Defect classification and problem severity rating Black box testing Integration, system and regression testing Analyzing use cases and writing test cases Exploratory testing Agile methodologies, for example. SCRAM Defect management tools such as JIRA. Customer Use Cases Test documentation

Testing new features released in the web application (Front end, Back end). Testing new features released in the Android application. End user application testing for both web and android applications. Support service. We report errors. Interview for new employees. Product training for new employees. Customer Software Guide (external). Android Application Guide for Customers (Internal). Activities of the site administrator.

Roles and Responsibilities: • Discussion with the client to gather requirements. • It is planned to install a test environment. • Developed test cases using black box design technique. • Delivered documents such as test signature, defect report, test cases. • Prepared case study at project closure.

Processing a business-to-business request. Daily tracking of requests to ensure they are completed within the prescribed service level agreement. Working with the CRM tool. Communication with clients via email (MS Outlook). Chat with clients via MS Lync and MOC(Messenger). Calling clients to resolve issues. Call the product supplier. Purchasing a license online for business clients for software and non-standard products. Installing software for clients online. Assist clients with installing and troubleshooting software via remote desktop. Purchasing peripherals from the manufacturer by placing an order with business clients.

Installation of Desktop’s / Laptop’s and other end user computing devices. Installation and Troubleshooting of Operating Systems-Windows (2000/XP/Vista/7,8). Installation and Troubleshooting of Various software packages such as Office Suites, Graphic Applications, Development tools and Application software’s. Antivirus tools- Like Pc cellin, Mc-cafe, Norton, Dr Web secure, Fsecure, and firewalls. Setup and configure guest operating system in VM Ware 6x, 7x, 8. Troubleshooting of mobile devices and synchronizing with PC. Installation of Email clients like MS Outlook and Mozilla Thunderbird. Networking: Setup and configuration of dialup, LAN, Wi-Fi Connections and Bluetooth connections. Troubleshooting of Network elements hub, switches, modem and wireless devices. Troubleshooting of basic hardware related issues and performing system upgrades such as change of hard disk and RAM. Data Backup and restoration. Helping clients to install and troubleshoot the queries of the software through Remote desktop

ENGINEERING, COMPUTER SCIENCE