An American copywriting company has been outsourcing me their technical writing projects for years; thanks to that I have obtained a great international experience. Results of my work accompany: • One of the most popular backup software packages; • A world-leading suite UBT Streamline3 for secure business; • A leading call center software and its integrations with Salesforce, NetSuite, RightNow; • An open source identity management solution OpenIAM.com; • A billing software API Chargify.com; • An open source middleware package; • A healthcare transactions software; • A business software package HerbstSoftware.com; • VPN services Proxy.sh, TuVPN.com; • SAAS services AttachMore.com, Artzy.co; • A cloud hosting platform Cloudways.com. (Some customers are under NDA).

Fulfilling international projects in technical writing, web site development, graphical design. Managing a team of technical writers, system administrators, programmers (up to 6 permanent employees). Communicating with customers from all over the world. Recruiting fresh talents. Building a strong team. Creating instructions for new team members. Teaching new technical writers. Creating a working environment. Ensuring the projects are fulfilled on schedule and on budget and according to specifications. Managing accounting and other general and administrative tasks.

Technical writing for software products. Formats: wiki (Confluence), PDF, HTML-help, video, and many more. Installation and Configuration Guides, User and Admin Manuals, Knowledge Bases, FAQs, Release Notes, How-Tos, Video Lessons, White Papers, etc. Graphical design. An American copywriting company has outsourced me their technical writing projects for years. Thanks to this "ghost writer" job, I have obtained a great international experience fulfilling projects for small, mid-sized companies as well as for well-known brands. I have developed and supported: - wiki (Confluence) documentation for identity and access management software; - wiki (Confluence) and PDF documentation for data protection software; - wiki (Confluence) documentation for SOA solutions; - online HTML and PDF user documentation for call center software; - online HTML user documentation for file sharing web service; - patent specification for caregivers system; - graphical design for dozens of web-sites, print booklets; - and many other smaller projects.

Editec is a French company supplying lottery systems and equipment to companies all over the world. Communications were in English. Responsibilities: - analysis of customer data and workflows - change requests, technical tasks for missing functions - testing and bug reporting - customer training and support - job planning and reporting - lottery system installation, setup and launching - creating specifications Recommendation's available.

Red Graphic Systems is a leading Belarusian web and graphical design company fulfilling projects both for local and foreign customers. Communications were in Russian. Responsibilities: - project documentation (technical and creative tasks, concepts, marketing briefs, etc). - business proposal, inquiry replies - project management, problem definitions for designers, job scheduling - copyrighting (corporate news, press-releases) Recommendation's available.

Impet specializes on developing business management systems for small and middle-sized companies on Irish market (herbstsoftware.com). Communications were in English. Responsibilities: - developing on-line help and user guides, preparing documentation for Herbst products - creating promotional materials - corporate web site maintenance - participation in web site development (structure and graphic design) Recommendation's available.

-, Contemporary Art and Drama

Faculty of Journalism, Information and Communications Department

-, Humanitarian

Belarussian State Academy of Art, private lessons, other courses, 2007-2015

Wonderfull Innovation Consultancy, lab-w.com, Design Thinking in Action

Training Center "BelHard Group", Managing projects in IT sphere. Basic level

NLP Institute, Neurolinguistic programming. Master

Streamline, 2006 - 2010

Belsoft, Web-design: JavaScript, Macromedia Flash