- Full ownership of the IT Outsourcing business unit, including strategy, finance, sales, team management, and service quality. - Organization and development of new service lines, including Workplace Administration (remote, on-site, and field IT support). - Design and transformation of the organizational structure: transition from a flat model to a multi-level hierarchical matrix structure with defined Competence Centers. - Development and implementation of outsourcing strategy based on the Balanced Scorecard (BSC) methodology. - End-to-end P&L responsibility: budget planning, forecasting, revenue and cost control. - Expansion and retention of the client portfolio: acquisition of new enterprise customers and growth of existing accounts. - Management of Competence Centers in the following domains:DevOps, Databases, SAP, Monitoring& Observability - SLA/KPI control and service delivery governance to ensure high levels of customer satisfaction and service reliability. - Supervision of talent acquisition, training, development, and retention, with a strong focus on corporate culture and employee engagement. - Participation in tenders, pre-sales activities, and executive-level solution presentations (C-level). - Leading major presales and sales activities , generating new leads and opportunities, responsible for the sales funnel growth. - Management of marketing initiatives, budget planning, participation in industry events and conferences, and public relations (PR) activities.

 Building partnership with Customers  Establishing trusted relationships with Customer Executives /Stakeholders  Owning Account Development Plans  Managing escalations at the Executive Level within and out of organization  Developing sales opportunities  Managing P&L  Budgeting & Forecast for WE Region  Providing a “Customer Advocate” role within organization  Managing Service Delivery Managers/ Project Managers within the WE Region  Driving WE Region strategy

 Managing service delivery to senior management level within customers in order to deliver contracted service commitments & continual service improvements  Managing service risks, controlling service costs & improving overall productivity (coordination of cross-functional productivity initiatives in case services are provided by several delivery units) in order to increase profitability & continually improve cost effectiveness  In conjunction with the customer stimulating & defining requirements for new services as a part of an IT Service Strategy and ensuring such services are professionally introduced and accepted  Proactively managing delivery units & other suppliers in a service partnership as ‘one service team’ to senior level customers  Contributing to the continual service improvement of a Service Delivery standards & practices for the customer contract & community  Managing contract and coordinating development of Service Level Agreement/Operational Level Agreement, Service Description  Managing PnL, charging, forecasting and PO for the service contract ensuring that charging is delivered in time  Managing communication and improving relationship with the customer in a “sense of partnership”, owning and managing communication, escalation matrix and governance model and acting as a POC for the customer on a senior management level communication  Managing operations on the global level to ensure the operational quality of services throughout geographically distributed Delivery Units, Line of Services and Other Suppliers is in accordance to contractual terms and industrial standards  Managing the Account in order to ensure the strategic alignment with customers and leveraging upsells / cross sells plans for existing customers by increasing demands  Leading the Bid/Rebid for Line of Services to Win/Prolong a customer contract  Leading the Project Portfolio Management (PPM) for centralized processes/methods and technologies used among PMs and PMO  Leading the Project Management Office (PMO)  Coaching people resources for better performance and motivation

 T&T project management;  Project Planning;  Project cost assessment & validation  Ensure transition of projects within agreed timescale, quality, budget and scope;  Managing communications with stakeholders  Operation Acceptance into Services  Transition contract management;  Termination contract management

 Collaboration with customers` stakeholders  Organization of regular meetings.  Design processes, procedures and operational standards for delivery  Design operations management documentations: Service Description, cost models, SLA/OLA, Operation manuals, Working Instructions and etc.  Optimization of cross functional processes and procedures  Tasks coordination  SL measuring  Regular reporting (daily, weekly, monthly)  Test environment setup and maintenance  Programming automation tasks/tools  Subject Matter Expert in End User Services  People Management

 Software Development (Web, App on C#, PHP)  Scripting (Java, VBScript)  Apps Packaging (IntallShield, MSI)