ServiceNow developer

• Implementation of ITSM processes in ServiceNow in accordance with best practices (ITIL)
• Administration of all customer aspects on the ServiceNow platform
• Performing core system configuration tasks
  • Working with UI policies, data policies, UI actions, business rules and client scripts
  • Adding and administering users, groups and roles
  • Creating work-flow activities and approvals
  • Personalizing and creating forms and fields for the various roles and groups to target company requirements
• Enrichment of Service Portal and developing new catalogue items and fulfillment workflows
• Development and integration of custom applications on the ServiceNow platform
• Integration of external systems with ServiceNow platform
• Develop and maintain detailed technical and process documentation
• Establishing and maintaining CMDB; managing data with import sets, update sets and transform maps
• Adhere to established testing, change management, problem management and communication guidelines
• manage a high-volume work queue filled with shifting priorities and many simultaneous work tasks and activities

• Experienced in software design and implementation
• Experienced in implementation, and customization of ITSM processes
• Excellent communication and client-relationship skills
• Good Experience in MySQL and MSSQL
• Good experience in Java and Java Scripting
• Hands on experience in Windows and LINUX
• Fluent in English.

Preferably:

• Basics in network technology (Router, Switches, Access Points,) AD
• Basics in IP V4 and IP V6 AD
• Experience in Health Check, Root Cause Analysis and error prevention AD
• ServiceNOW
  • ITSM
  • CSM, Service Portal
  • Agile Development
  • Administration and Configuration