Business Analyst (Account Manager/Project Manager)

GP Solutions is looking for a Customer Success Manager.

Project:
GP Travel Enterprise is an innovative and powerful travel automation solution for Tour Operators, OTAs, DMCs, TMCs, and Wholesalers, which helps companies across the globe to run and grow their businesses.

Candidate location: Belarus/Poland.

Remotely/Office/Hybrid.

Responsibilities:

• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Perform gap analysis to make sure the backlogs of the platform meet client’s needs.
• Ensure that Implementation and customize GPTE configuration are to be done in accordance with the established process.
• Planning, specification and coordination of customized client development based on the GPTE platform within agreed time frame and common product roadmap.
• Execute acceptance testing and present the results to the customers and stakeholders.
• Prepare weekly client’s status report and present it to the product team.
• Timely follow-ups of all calls with clients and weekly status letters to clients.
• Advising clients on the use and development of the platform.
• Support clients after go-live.
• Proactive interaction with clients for developing successful cooperative relationships.

Requirements:

• 1+ years experience as a Business Analyst/Account Manager or similar position.
• Upper-Intermediate or higher English level.
• Willingness and ability to travel abroad on business trips.
• Well-developed self-organization and responsibility skills.
• Top-notch oral, written, and interpersonal abilities.
• Ability to write well-structured meeting follow-ups.
• Experience in requirements clarification and composing project documentation.
• Being proactive, stress-resistant, with a positive attitude to life.

As a plus:

• Experience in implementing or selling ERP / CRM systems.
• Travel industry experience (in any role).

Hiring process includes:

• HR Interview (online).
• Test Task (online).
• Project Management Officer Interview (online).
• Job offer.

If you are looking for a place where you’ll tackle challenging projects alongside some of the most talented and dynamic people you’ve ever worked with, GP Solutions might just be the place for you.

Join us!

As required by Belarus legislation, a link to the government employment service portal:

https://gsz.gov.by/registration/employer/vacancy/create-future/433/detail-public/