Technical Support Engineer

Keydev is on the lookout for a Technical Support Engineer to join our Engineering Team.

• Provide technical support to the AppSupport team

• Participate in solving issues related to services within the area of responsibility

• Improve monitoring and logging systems

• Collaborate with DevOps, administrators, SRE, and developers in the interest of the AppSupport team

• Prepare documentation and participate in the team’s daily operations

• Advanced Linux user (knowledge of basic commands)

• Experience with Git

• Experience with CI/CD tools (GitLab, Jenkins)

• Proficient in using diagnostic tools in Linux

• Understanding of networking principles and protocols

• Experience with Docker

• Ability to write readable scripts in Bash, Python

• Understanding of information security principles

• Understanding of database principles

• Experience with automation tools (Ansible, Terraform)

• Experience with monitoring tools (Prometheus, Zabbix, Victoria Metrics, Grafana)

• Experience with logging tools (ELK/OpenSearch, Logstash+Loki stack)

• Understanding the importance of metrics, logs, alerts

• Understanding of orchestrators (Kubernetes, Rancher)

• Understanding of reliability principles, incident management, IaaC, GitOps, human factors, SL*, the importance of separating configuration from code, the necessity of testing changes, and more

It will be a plus if you have:

• Previous L2-L3 experience

• Previous experience working in a 24/7 shift schedule

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Join us for exciting corporate events that foster team spirit and fun!
• Indulge in a variety of snacks available in the office.

We will tell you more about all the benefits on the interview :)

This position is planned to be created (promising).