Technical Support Engineer

Keydev is on the lookout for a Technical Support Engineer with a strong technical foundation and excellent communication skills to support our partners in the dynamic industry.

What You’ll Do:

• Serve as the primary technical contact for our platform, addressing inquiries from partners, providers, and internal teams.
• Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
• Communicate clearly and constructively with both technical and non-technical audiences.
• Proactively monitor platform performance, identify irregularities, and implement swift, effective solutions.
• Manage your time efficiently, balancing responsiveness with focused problem-solving.
• Meticulously track requests and tasks to ensure timely resolution and follow-up.
• Develop and maintain support documentation, workflows, and knowledge base articles.
• Identify and propose improvements to processes and tools based on support trends and insights.

Requirements:

• Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking).
• Proven experience in a technical support, helpdesk, QA, or technical account management role.
• Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback).
• Strong sense of ownership and responsibility, ensuring issues are followed through to resolution.
• Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn.
• Excellent organizational and time-management skills.
• Required Languages: Fluency in Russian and Intermediate to Advanced English.

Benefits:

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Join us for exciting corporate events that foster team spirit and fun!
• Indulge in a variety of snacks available in the office.

We will tell you more about all the benefits on the interview :)

This position is planned to be created (promising).