Technical Writer

We are developing a B2B collaborative eLearning creation platform with plans to enter US and EU markets. Inspired by peers like Notion, Figma, and Miro, we’re redefining the eLearning domain. Our mission is to transform how businesses learn, teach, and grow. Join us in shaping the future of learning with content that truly matters.

As our Technical Writer, you’ll play a crucial role in our Customer Education motion, ensuring our users have the resources they need to succeed. Your priority? Create high-quality help guides and knowledge base articles that make our platform easy to understand and navigate — no jargon, no confusion. This can be a part-time or project-based position, making it ideal for someone who thrives in a flexible work environment. If you’re a structured communicator with a passion for making complex topics crystal-clear, we want to hear from you!

Responsibilities:

• Platform Documentation Development - Help Center / Knowledge Base Content: Write step-by-step tutorials and how-to articles that guide users through various platform features, FAQs, best practices.

• Visual Documentation: Create supporting materials such as screenshots, annotated images, GIFs, and short video clips to enhance written content and improve user comprehension..

• Knowledge Base Management: Organize and structure documentation within our Help Center so content is easy to find and stays up-to-date with product enhancements. Maintain and update our product documentation ensuring accuracy and consistency.

• Cross-Functional Collaboration: Work with Product, Marketing, and Customer Success teams to gather information, refine documentation, and ensure alignment with product objectives.

• Feedback Loop & Optimization: Gather user feedback, track documentation usage metrics (e.g., page views, support ticket trends) and continuously improve content for maximum clarity and effectiveness.

Qualifications:

• 2+ years in technical writing, ideally for B2B SaaS products (a plus).

• Strong writing and editing skills for both technical and non-technical audiences.

• Documentation Tools: Familiarity with knowledge base platforms, markdown editors, or help authoring tools.

• Technical Aptitude: Ability to grasp software concepts quickly and explain them in user-friendly language.

• Visual Content Creation: Experience capturing and editing screenshots, GIFs, and video tutorials using tools like Snagit, Loom, Camtasia, or Figma.

• Attention to Detail: Meticulous in proofreading, formatting, and ensuring consistency across documentation.

• English Proficiency at B2 level or above, with the ability to translate complex tech details into plain language.

• Customer Education Mindset: Passionate about creating content that supports customer onboarding, adoption, and success.

• Team Player: Comfortable collaborating with cross-functional teams to source information and maintain documentation accuracy.

Benefits:

• Competitive salary.

• Full-time official employment.

• Remote or hybrid work options.

• Opportunities for personal and professional growth.

We would be happy to get to know you