MT4/MT5 Administrator / Dealer

FX/CFD broker with HQ in Kuala Lumpur and few smaller offices in Warsaw, Singapore, Cairo, Bangkok is looking for MT4/5 Administrator / Dealer to join the existing 150+ staff.

The ideal candidate should have 3+ years working experience as MT4/5 Administrator, experience analyzing clients abusive strategies, skills to monitor execution and feed. Experience working with industry leading bridge providers.

Responsibilities:

Platform Setup and Support:

• Configure trading platforms and liaise with brokers/platform vendors for settings and support issues.

• Set up trading instruments and test new products/tech integrations related to trading.

• Perform general MT4/MT5, cTrader configurations, including bridge setups (Centroid, OneZero, PrimeXM).

• Improve and maintain existing procedures, trading environments, configurations, groups, symbols, gateways, etc.

• Integrate, test, and support MQ-native, third-party, and in-house tools, software, and plugins.

Knowledge Base Development:

• Contribute to building a comprehensive knowledge base/FAQs related to trading for clients and employees.

Client Support:

• Handle Level 2 (L2) chats, tickets, and client complaints, particularly issues related to trading and market data.

• Provide support and answers to queries related to trading, platforms, and strategies.

Compliance and Monitoring:

• Review platform upgrades and ensure compliance with breach rules.

• Monitor live account activity to detect and address potential suspicious behavior; perform client profiling.

Trade Reconciliation:

• Reconcile trades between clients and the company’s trading accounts.

Product Innovation:

• Identify solutions and propose new ideas for enhancing our trading products.

Requirements:

• 3 to 6 years of experience in the financial industry and/or financial markets
• Strong knowledge of MT4/MT5 Manager, Administrator and platform
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience in risk management with demonstrated capabilities
• Flexibility to work in shifts (morning, night and overnight)
• At least 1 Year of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading in CFDs
• Able to work as Shift base Day/Night/Overnight shift ( If not able to work in shifts, other needs above will be higher to compensate )
• Previous experience in trading, risk management, or dealing in futures and/or equities is essential for at least 2 years.
• Knowledge of CFD trading and risk is highly advantageous.
• Strong understanding of trading platforms and related technology.
• Excellent communication skills for interacting with brokers, clients, and internal teams.
• Analytical mindset with the ability to identify and resolve issues promptly.
• Strong organizational skills and attention to detail.

Will Be Considered an Advantage:

• Experience in SQL, Python queries.

• Hands-on experience with Centroid, OZ Hub, XCore.