CRM Bonus Manager

Keydev is on the lookout for a CRM Bonus Manager to join our CRM Team.

Responsibilities:

• Configure, launch, and manage product-integrated bonus and loyalty mechanics in Smartico, including tournaments, mini-games, gamification levels, and other engagement features.
• Oversee the full lifecycle of gamification mechanics built into the product via Smartico, ensuring proper trigger setups and reward delivery.
• Work closely with Product, Tech, and CRM teams to ensure seamless integration, smooth event tracking, and scalability of Smartico mechanics.
• Track key metrics (engagement, participation, redemption rates, retention, LTV) and propose data-driven improvements to active mechanics.
• Keep detailed documentation of Smartico configurations, logic, triggers, and payload requirements to ensure transparency and replicability.

• Proven hands-on experience in configuring and launching bonus mechanics, gamification, and loyalty systems via Smartico is a must.
• Deep understanding of product-integrated bonus mechanics, bonus engines, and user engagement tools.
• Proven track record of working closely with Product, Tech, CRM, and BI teams.
• Ability to interpret performance metrics and optimize promo/gamification performance based on data.
• Strong focus on campaign integrity, QA testing of mechanics, and managing complex multi-trigger setups.

We will tell you more about all the benefits on the interview :)
This position is planned to be created (promising).