Support Specialist

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

We are inviting Junior Support Specialist to provide technical product support for our English-speaking clients from Europe and the USA. We are searching for a positive and active person with fluent English, a self-starter who is flexible and works well with everyone from entry-level employees to upper management. Work schedule from 4 PM to 12 AM.

Responsibilities:

  • Troubleshoot and resolve all clients' problems, escalate issues to Engineering and Product teams.

  • Following up on any outstanding issues with customers to brief them on progress, status, and estimated resolution time/date.

  • Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems

  • Track and manage all open service issues and cases and be able to provide immediate updates on the situations.

  • Communicate regularly within the company to keep clients informed on service processes and new features.

  • Document procedure, FAQs, and inventory of assets.

Our expectations:

  • Fluent English language (both spoken and written).

  • Readiness to work from 4 PM to 12 PM.

  • Attentiveness to details.

  • Ability to work well with stringent deadlines and possess good organizational skills to handle multiple tasks/projects simultaneously.

  • Strong troubleshooting skills and ability to evaluate and manage changes, understanding their impact on systems, business, and users;

  • Strong communication and negotiation skills.

  • Excellent interpersonal skills, ability to work well independently and in the team: collaboratively with employees within different departments;

  • Ability to deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations;

  • Ability to communicate, and present ideas in user-friendly language to both technical and non-technical clients and staff as needed

  • Demonstrated success with providing support and problem resolution with unfamiliar systems, software and a passion for solving problems long-term;

  • Ability and desire to deal with unfamiliar systems, create documentation for Support department;

  • Strong computer skills, including Windows, MS Office, and scheduling software.

We offer:

  • Working on the company's own product highly demanded worldwide, one of the industry leaders in the e-commerce analytics segment

  • Our vacancy implies a remote full-time work

  • Fair and attractive compensation (reviewed once per year based on the performance results)

  • Corporate Medical Insurance (fully covered by the company)

  • Vacation (20 working days during the year)

  • Paid sick leave (80% of your daily base salary)

  • 4 days for recovery without a sick leave document during the year (80% of your daily base salary)

  • Professional development opportunities covered by the company (seminars, training, conferences, etc.)

  • Individual sports activities compensation (50%)

  • Car parking compensation (50%)

  • English classes compensation (up to 50 USD per month)

  • Modern and comfortable office in the city center (Business Centre "Royal Plaza")

  • Regular corporate events and team-building activities

Profitero is developing one of the world's leading e-commerce analytics services. We collect information and analyze it using complex mathematical models and machine learning. Every day we gather information from more than half a billion product pages.

Profitero provides global manufacturers with critical eCommerce insights, helping to enhance their online sales and market positioning. We deliver key online metrics, including pricing, product content quality, search ranking, the share of online shelf and promotions, in any country, and from any online or multichannel retailer. We work with such world brands as Adidas, Affinity, Barilla, Beiersdorf, Heineken, L'Oréal, etc.

Ключевые навыки

Английский — B2 — Средне-продвинутый
Английский язык
Project management
Customer Service

Адрес

Немига, Минск, проспект Победителей, 7а
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Вакансия опубликована 2 апреля 2021 в Минске

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