Concierge

от 800 бел. руб. на руки

Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

Marriott International brand is advancing the art of hosting so that our guests could travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary:

  • To be presented as a key point of contact for guests and VIP guests throughout their stay at the hotel, providing information about the hotel and the local area.
  • To manage the first impressions of our guests and efficiently respond to guest enquiries.
  • To provide information, advice and booking services for a wide variety of guest enquiries, including, but not limited to city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
  • To process and deliver messages for guests.
  • To stay current and up to date with all hotel services as well as daily VIP requests and special events.
  • To ensure orderliness and safety guidelines around the lobby and front door areas.
  • To project a professional manner with an emphasis on hospitality and guest service.
  • To act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • To provide a variety of personalized services and information to guests inquiring.
  • The Concierge actively listens and extends assistance in order to resolve all guest issues and concerns.
  • A strong guest satisfaction disposition is mandatory, a people-oriented person with a great sense of humor.
  • Maintaining a high level of professional appearance and demeanor at all times is essential.

Candidate Profile:

  • One to three years' experience in a customer service oriented role.
  • Ability to organize and manage multiple priorities.
  • Ability to effectively communicate in English. Other foreign languages is a plus.
  • Driving license (category B) and driving experience.
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Obility to operate at the highest service level even through stressful situations.

Контактная информация

Адрес

Немига, Пушкинская, Минск, проспект Победителей, 20
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Вакансия опубликована 28 апреля 2021 в Минске